Shipping policy

Shipping Policy

At Exoroar, we are committed to delivering your premium outerwear safely and promptly. Below you will find the details of our shipping processes, delivery estimates, and tracking procedures.

Order Processing

  • Standard Processing Time: All orders are processed within 1–3 business days (excluding weekends and major holidays) after receiving your order confirmation email.

  • Custom & Made-to-Order Jackets: Crafting handcrafted or custom-designed jackets requires an additional processing window of 5–7 business days prior to dispatch.

  • Order Confirmation: You will receive a secondary notification via email once your order has officially shipped, including your carrier details and tracking code.

Shipping Rates & Delivery Estimates

Shipping Region Delivery Method Estimated Delivery Time Shipping Cost
United States & Canada Standard Express 5–8 Business Days Free on orders over $150 ($9.99 flat rate under $150)
United Kingdom & Europe International Standard 7–10 Business Days Free on orders over $200 ($14.99 flat rate under $200)
Rest of the World Worldwide Express 8–14 Business Days Calculated at checkout based on location
Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order.

Tracking Your Order
Once your package is on its way, you will receive an email containing a dedicated tracking number and link. Please allow 24–48 hours for the tracking portal to display updated carrier scans. You can also monitor your package directly through our website via the Order Tracking page.

Customs, Duties & Taxes

  • US & Canada: Sales taxes are applied at checkout where applicable; no additional customs fees apply upon delivery.

  • International Orders: Orders shipped outside the US may be subject to import taxes, customs duties, and fees levied by the destination country. Exoroar is not responsible for these charges; they are the sole responsibility of the customer.

Shipping Delays & Carrier Issues
While we do everything in our power to ensure timely delivery, Exoroar cannot be held responsible for courier delays caused by severe weather, customs holds, or inaccurate address information provided during checkout.

Lost or Damaged Items
If your item arrives damaged or appears lost in transit:

  1. Inspect your package upon arrival and document any physical damage to the outer packaging or garment.

  2. Contact our support team immediately at support@exoroar.com with your order number and clear photos of the issue within 7 days of the carrier's reported delivery date.